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Listening Quiz: Giải Quyết Xung Đột Nhóm – Easy Level
Th6 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main topic of the conversation?
A request to change meeting locations
A discussion about resolving a workplace conflict
A plan for organizing a company party
A conversation about hiring a new employee
Explanation:
James and Laura discuss Laura feeling ignored in meetings and agree to find a better way to share ideas, which shows the conversation is about resolving a conflict.
2.
Why does Laura feel unimportant?
Because James often cancels the meetings
Because she is interrupted when she tries to speak
Because she does not like the meeting room
Because she is asked to do too much work
Explanation:
Laura says she often tries to speak but gets interrupted, and that makes her feel unimportant.
3.
Why does James say, ‘I am sorry for that. I will listen more.’?
To argue that Laura is wrong
To show he understands Laura’s concern and wants to improve
To change the subject to another meeting
To end the conversation quickly
Explanation:
James apologizes after hearing Laura’s feelings and says he will listen more, showing he understands her concern and wants to change his behavior.
4.
What can be inferred about Laura from the conversation?
She wants to be heard and respected in meetings
She thinks James should leave the team
She plans to stop attending meetings
She does not want to speak in meetings anymore
Explanation:
Laura explains that she feels ignored and unimportant, and she suggests taking turns speaking so everyone can feel heard, which shows she wants to be heard and respected.
5.
What solution do Laura and James suggest for the meetings?
Meeting only once a month
Sending messages instead of talking
Taking turns speaking
Having shorter meetings
Explanation:
Laura suggests they take turns speaking in meetings, and James agrees that this will help everyone feel heard.
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