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Listening Quiz: Tranh Chấp Hóa Đơn Khi Thanh Toán – Medium Level
Th6 27, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
John asks Jessica to recommend a different item.
Jessica explains how to use the checkout machine.
John asks for help choosing what to buy.
John reports a billing error and Jessica fixes it.
Explanation:
John says there is a mistake on his bill, Jessica checks it, finds the error, and corrects it.
2.
Why does John think there is a mistake on his bill?
He lost his receipt at the store.
He was charged for an item he did not buy.
He received the wrong change at checkout.
He was charged twice for the same item.
Explanation:
John says, ‘I was charged twice for the same item.’
3.
What does Jessica say she will do after checking the receipt and the system?
Call the bank to cancel the charge.
Ask John to come back tomorrow.
Correct the error right away.
Give John a discount on his next purchase.
Explanation:
Jessica says, ‘I see the error here. I will correct it now.’
4.
How long does Jessica say the refund usually takes to appear?
3 to 5 business days
The same day
Two weeks
One to two hours
Explanation:
Jessica says, ‘It usually takes 3 to 5 business days.’
5.
What can be inferred about Jessica?
She is able to identify and fix the billing problem.
She is unwilling to help customers with billing issues.
She thinks John is mistaken about the extra charge.
She cannot access the receipt or the system.
Explanation:
Jessica checks the receipt and system, finds the error, and says she will correct it immediately.
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Tiếng Anh Khách Sạn: Tranh Chấp Hóa Đơn Khi Thanh Toán – Medium Level
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Listening Quiz: Giải Quyết Xung Đột Nhóm – Easy Level
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