Listening Quiz: Xử Lý Khiếu Nại Phân Biệt Đối Xử – Medium Level

1. What is the conversation mainly about?

2. What does Paul tell Olivia to do first when handling the complaint?

3. What does Paul say Olivia should do to make sure she is fair?

4. Why does Paul tell Olivia to handle the complaint carefully and respectfully when telling the accused person?

Because he thinks Olivia should ignore the complaint
Because he wants to avoid upsetting the accused person and keep the process fair
Because he wants Olivia to blame the team member quickly
Because he wants her to end the complaint without investigating

5. What can be inferred about Olivia after the conversation?