Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Phân Tích Dữ Liệu NPS Để Hiểu Trải Nghiệm Thương Hiệu – Easy Level
Th5 4, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương hiệu (English for Brand Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of the conversation?
How to train employees to answer phone calls
Why Olivia is unhappy with the customer comments
How Mark plans to redesign the company logo
How NPS data reveals customer feelings about brand experience
Explanation:
The conversation focuses on Mark analyzing NPS data, identifying themes in customer comments, and using those themes to understand brand experience.
2.
What is the most common theme in the customer comments?
Low prices
Easy returns
Friendly staff
Fast service
Explanation:
Mark says that many customers talk about fast service, and Olivia identifies it as the most common theme.
3.
What negative theme did Mark find in the comments?
Poor website design
Rude support agents
Slow delivery
Confusing product labels
Explanation:
Mark says that some customers mention slow delivery as a problem.
4.
What can be inferred about fast service from the conversation?
It increases positive sentiment a lot
It has little effect on customer opinions
It is the only issue in the data
It causes customers to complain more
Explanation:
Mark directly says that fast service increases positive sentiment a lot, so it is positively affecting customer feelings.
5.
How does Mark suggest improving the brand experience?
By lowering prices
By adding more advertising
By focusing on faster delivery times
By changing the product packaging
Explanation:
Mark says they should focus on faster delivery times to improve the brand experience.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Thảo Luận Đạo Đức Về Thí Nghiệm Trên Loài Được Bảo Vệ – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Trình Bày Phát Hiện Khoa Học Tại Diễn Đàn Quản Lý Đất – Advanced Level
→