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Listening Quiz: Tạo Động Lực Cho Nhóm Sau Giai Đoạn Khó Khăn – Advanced Level
Th7 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of Linda and Paul’s conversation?
To plan a customer appreciation event
To compare different service departments
To discuss how to motivate the team during a difficult time
To explain why the business closed temporarily
Explanation:
They talk about low occupancy, the team losing hope, and ways to lift morale and recover, so the main purpose is to motivate the team during a difficult period.
2.
What does Linda suggest doing to help the team feel more confident?
Hiring a new manager immediately
Setting small goals and celebrating every success
Reducing work hours for everyone
Changing the company name
Explanation:
Linda says, ‘Let’s set small goals. Celebrate every success.’
3.
According to Paul, what problem has affected the business?
A broken computer system
A shortage of staff
Too many customer complaints
Low occupancy
Explanation:
Paul says, ‘The low occupancy has hit us hard.’
4.
How does Paul seem to feel by the end of the conversation?
More hopeful and encouraged
Uninterested in the team
Confused and unconvinced
Angry and defensive
Explanation:
At the end Paul says, ‘Thank you, Linda. I feel more hopeful now,’ which shows he is encouraged.
5.
Why does Linda say, ‘Tough times don’t last’?
To encourage the team to stay positive
To suggest they stop working for now
To warn Paul that the situation will get worse
To show that she disagrees with Paul
Explanation:
Linda is trying to motivate Paul and the team, so this line is meant to encourage them to stay positive.
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