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Listening Quiz: Trình Bày Kiểm Toán Thương Hiệu Cho Bộ Phận F&B – Medium Level
Th4 17, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of Mia and John’s conversation?
To review whether the F&B operation meets brand standards
To plan a new staff training program
To discuss how to redesign the restaurant menu
To complain about customer service problems
Explanation:
Mia is conducting a brand audit and asks about compliance with brand standards, while John reports on different areas of the F&B operation. The conversation focuses on checking whether standards were met.
2.
What did John say about the menu design and food presentation?
They were changed to attract more customers
They matched the brand guidelines perfectly
They needed major improvements
They were not checked during the audit
Explanation:
John answers, ‘Yes, both match the brand guidelines perfectly,’ referring to the menu design and food presentation.
3.
What area had a small problem?
Staff uniforms
Customer service training
Order delivery
Menu design
Explanation:
John says, ‘There was a small delay in order delivery once.’ This is the only problem mentioned.
4.
What can be inferred about the F&B operation after the improvement was made?
It became better prepared for busy periods
It no longer needed a final report
It was still failing to meet any brand standards
It stopped offering customer service training
Explanation:
John says they added more staff during peak hours after a delay in order delivery. This suggests they made the operation better prepared for busy periods.
5.
Why does Mia say, ‘That is important’ after hearing about the delay in order delivery?
She is asking John to cancel the final report
She wants to change the topic quickly
She thinks the delay should be noted as a compliance issue
She is trying to end the audit immediately
Explanation:
Mia responds to the delay by saying it is important, which shows she wants it noted as a problem during the audit.
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