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Listening Quiz: Cải Thiện Tốc Độ Và Chi Phí Giao Hàng – Easy Level
Th8 24, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main topic of the conversation?
Planning a customer service training session
Creating a marketing campaign
Improving delivery speed while managing costs
Choosing a new office location
Explanation:
David and Sophia discuss how to make deliveries faster without raising costs too much.
2.
What does Sophia suggest they compare?
Customer reviews and return policies
Warehouse locations and employee schedules
Prices and delivery times
Package sizes and shipping labels
Explanation:
Sophia says they should compare the carriers’ prices and delivery times.
3.
Why does Sophia say tracking systems are helpful?
They eliminate the need for carriers
They always lower shipping prices
They make packages lighter
They reduce customer calls about deliveries
Explanation:
Sophia explains that tracking helps them know where packages are and reduces customer calls about deliveries.
4.
What can be inferred about David and Sophia’s goal?
They want the fastest delivery at any cost
They want to find the best balance between speed and cost
They plan to stop using carriers
They only care about customer complaints
Explanation:
They discuss faster delivery, possible higher costs, comparing options, and testing carriers to find the best balance.
5.
What will David and Sophia most likely do next?
Choose the most expensive carrier immediately
Cancel all delivery contracts
Compare and test a few carriers
Hire more customer service staff
Explanation:
David says they should test a few carriers first, and Sophia agrees that testing helps find the best balance.
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Listening Lesson
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Tiếng Anh Học Thuật: Xây Dựng Một Hướng Dẫn Quốc Gia – Easy Level
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