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Listening Quiz: Giải Quyết Đình Chỉ Listing Với Quản Lý Tài Khoản Marketplace – Advanced Level
Th4 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the conversation mainly about?
How to create a new product listing from scratch
When Mia will launch a new advertising campaign
How Mia and Michael plan to resolve a suspended marketplace listing
Why Michael is unhappy with the marketplace
Explanation:
The conversation focuses on the listing suspension, why it happened, and the steps Mia and Michael will take to fix it.
2.
Why did the marketplace suspend the listing?
The price was set too high
The item was out of stock
The listing used too many photos
The product description was unclear
Explanation:
Michael says the marketplace suspended the listing because the product description is unclear.
3.
What will Michael send Mia?
A support ticket number
A refund form
The policy document
A new product photo
Explanation:
Michael says, ‘Sure, I will email you the policy document.’
4.
What can be inferred about Mia’s attitude toward the problem?
She thinks the suspension is not important
She plans to cancel the listing permanently
She is eager to resolve it quickly
She wants to delay the fix until next month
Explanation:
Mia says, ‘We need to fix that fast’ and that she will start rewriting the description today, which shows she wants to resolve the issue quickly.
5.
If the listing is rejected again, what is the next step?
Appeal with more proof or contact support
Create a new account
Remove the product from the marketplace
Wait another week without doing anything
Explanation:
Michael explains that if it is rejected again, they can appeal with more proof or contact support.
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