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Listening Quiz: Kết Quả Khảo Sát Khách Hàng Và Cải Thiện Dịch Vụ – Easy Level
Th7 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the conversation mainly about?
A plan to hire additional office employees
A meeting to set prices for new products
A complaint about a delayed shipment from one customer
A discussion of customer survey results and possible service improvements
Explanation:
John shares survey results, and he and Mia discuss ways to improve service based on customer feedback.
2.
What did some customers want to be improved?
New advertising campaigns
Lower product prices
Faster delivery times
More weekend store hours
Explanation:
John says that some customers want faster delivery times.
3.
How does John suggest improving customer support?
By offering free gifts
By training staff more often
By extending lunch breaks
By hiring more managers
Explanation:
John says they can improve customer support by training staff more often.
4.
What can be inferred about the survey results?
Mia has not seen the survey before
All customers were unhappy with the service
Customers only cared about product design
The company has at least a few areas to improve
Explanation:
Most customers are happy, but John mentions several issues such as slower delivery, customer support, and returns, so there are areas to improve.
5.
What will John do next?
Start a new delivery service immediately
Rewrite the survey results
Call customers to ask more questions
Prepare a plan for the changes
Explanation:
John says, ‘I will prepare a plan for these changes.’
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