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Listening Quiz: Khuyến Khích Sử Dụng CRM Để Cập Nhật Cơ Hội Bán Hàng – Advanced Level
Th1 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
How to encourage the team to use the CRM for opportunity updates
How to reduce the number of team meetings
How to replace the current CRM with a new system
How to train new managers on sales forecasting
Explanation:
David and Mia discuss several steps to help the team adopt the CRM and update opportunities more consistently.
2.
What is one suggestion David makes to help the team adopt the CRM better?
Require managers to review every email
Show how updating opportunities helps close deals faster
Stop using success stories in training
Increase the number of weekly meetings
Explanation:
David says they should start by showing how updating helps close deals faster.
3.
What kind of training does David recommend?
A workshop on customer complaints
Long seminars about company history
Simple training sessions focused on opportunity updates
Training only for top users
Explanation:
David specifically suggests simple training sessions focused on opportunity updates.
4.
Why does Mia say that training will help the team?
Because it will replace the need for feedback
Because it will eliminate the need for goals
Because it will stop managers from leading by example
Because it will reduce confusion and make them more confident
Explanation:
Mia says training will reduce confusion and make the team more confident.
5.
Why do David and Mia want managers to lead by example?
So the team will be more likely to follow the CRM habits
So the team can spend less time on updates
So managers can avoid using the CRM themselves
So success stories will no longer be needed
Explanation:
Mia says that if managers update opportunities, the team will follow.
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