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Listening Quiz: Quản Lý Nhiều Mối Quan Hệ Trong Một Tài Khoản Lớn – Advanced Level
Th9 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
How to manage relationships in a large account
How to close a sales deal quickly
How to train new employees in accounting
How to choose a CRM software company
Explanation:
Paul and Jessica discuss how to manage many contacts, assign team members, communicate appropriately, and organize information in a large account.
2.
What does Jessica suggest they do first?
Create a new marketing campaign
Focus only on the most influential contact
Map all key people in the account
Send weekly reports to every contact
Explanation:
Jessica says, ‘First, we should map all key people in the account.’
3.
Why does Jessica say assigning specific team members to each contact helps?
It reduces the number of meetings they need
It helps build strong personal connections
It lets them avoid sharing useful information
It makes the CRM tool easier to use
Explanation:
Jessica directly says that assigning specific team members to each contact ‘helps build strong personal connections.’
4.
What can be inferred about their communication style with contacts?
They should avoid using any updates at all
They should stay in touch without overwhelming people
They should only communicate through the CRM tool
They should contact everyone as often as possible
Explanation:
Jessica says regular updates are key, but they should avoid overwhelming the contacts, so the communication should be balanced.
5.
How do Paul and Jessica plan to keep track of contact information and interactions?
By asking each contact to send monthly summaries
By holding daily team meetings
By relying on handwritten notes only
By using a CRM tool
Explanation:
Jessica says, ‘A CRM tool helps us organize contacts and interactions.’
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