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Listening Quiz: Thảo Luận Về Việc Chấm Dứt Hợp Đồng Sớm Và Giữ Chân Khách Hàng – Advanced Level
Th5 23, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main purpose of the conversation?
To compare different contracts for Mark and Sophia
To announce new service features to all customers
To explain how to cancel a contract without any fees
To discuss why Sophia wants to leave and how Mark may keep her as a customer
Explanation:
The conversation focuses on Sophia wanting to end the contract early and Mark trying to address her concerns by explaining fees, offering a better plan, and suggesting a discount.
2.
Why does Sophia say she wants to leave the contract?
She did not receive any updates from Mark
She already found a cheaper contract elsewhere
She no longer feels the service meets her needs
She wants to change the service for her company
Explanation:
Sophia directly says, ‘I feel the service does not meet my needs anymore.’
3.
What does Mark offer to do for Sophia?
Replace the service with a different company
Send her a list of all available customer complaints
Explain the fees and help her find a better plan
Cancel the contract immediately with no charges
Explanation:
Mark says, ‘I can explain the fees and help you find a better plan.’
4.
What can be inferred about Sophia after hearing about the discount?
She is annoyed that Mark mentioned any options
She has already decided to leave no matter what
She wants to ignore the contract terms completely
She is considering staying instead of leaving
Explanation:
Sophia says, ‘That might change my mind about leaving,’ which shows the discount is making her reconsider.
5.
Why does Mark mention the new features?
He wants Sophia to try them because they may solve her problems
He wants to avoid discussing the contract terms
He is reminding her to read the contract again later
He is asking Sophia to train other customers
Explanation:
Mark says, ‘Maybe those features can help solve your problems,’ showing he mentions them to encourage Sophia to consider staying.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Trao Đổi Về Phiên Họp Cho Diễn Giả – Easy Level
Tiếp theo:
Tiếng Anh Xuất Nhập Khẩu: Chọn Giữa Đại Lý Xuất Khẩu Và Văn Phòng Địa Phương – Advanced Level
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