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Listening Quiz: Thuyết Trình Lộ Trình Cải Thiện Vận Hành Bán Hàng – Advanced Level
Th4 27, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of Olivia’s presentation?
A proposal to expand the sales team
A report on monthly workshop attendance
A discussion about customer complaints
A plan to improve sales operations
Explanation:
Olivia presents a roadmap to improve sales operations, including a CRM system, training, measurement, timeline, and risk management.
2.
What is the first step Olivia says the company will take to address the current issues?
Reduce the number of regions covered
Implement a centralized CRM system
Hire more sales representatives
Change the lead response policy
Explanation:
Olivia says, ‘We will implement a centralized CRM system for all teams.’
3.
How will Olivia’s team measure whether the roadmap is successful?
By comparing regional advertising budgets
By reviewing employee satisfaction surveys
By tracking lead response time and sales conversion rates
By counting monthly workshop attendees
Explanation:
Olivia states that they will track lead response time and sales conversion rates to measure success.
4.
Why does Daniel ask about training for the sales team?
He believes workshops will replace the CRM system
He wants Olivia to stop discussing the CRM system
He is concerned that employees may need help using the new system
He thinks training will solve data migration problems
Explanation:
Daniel asks about training after hearing about the CRM system, which suggests he is considering whether the team will need help using it effectively.
5.
What will Olivia’s team likely do during the transition period to address the risks?
Cancel the monthly workshops
Delay implementation until all problems disappear
Communicate clearly and provide support
Focus only on lead response time
Explanation:
Olivia says they will address the risks by communicating clearly and providing support during the transition.
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