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Listening Quiz: Xử Lý Một Khiếu Nại Của Khách Trong Sự Kiện – Medium Level
Th9 8, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên tổ chức sự kiện (English for Event Planner)
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1.
What is the main topic of the conversation?
A request to cancel the event because of the crowd
A discussion about planning the event schedule
A guest complaint about loud music and how it was resolved
A conversation about serving food at the event
Explanation:
Jessica complains that the music is too loud, and John lowers the volume to solve the problem.
2.
Why is Jessica upset at the beginning of the conversation?
She cannot find her friend at the event
The music is too loud for her to hear her friend
The event is ending too early
John refuses to help her
Explanation:
Jessica says, ‘the music is too loud. I can’t hear my friend.’
3.
What does John do to help Jessica?
He moves Jessica to another room
He asks Jessica to leave the event
He turns off the music completely
He lowers the volume a little
Explanation:
John says, ‘I will lower the volume a little,’ and Jessica later says it is much better.
4.
What can be inferred about Jessica after John adjusts the music?
She decides to leave immediately
She is able to hear her friend better
She is still unhappy with the event
She thinks John ignored her complaint
Explanation:
Jessica says, ‘Yes, it is much better. I can hear my friend,’ so she can hear better after the volume is lowered.
5.
Why does John ask, ‘Is the music volume okay now?’
To ask Jessica to complain again
To check whether his solution worked
To invite Jessica to dance
To suggest ending the event soon
Explanation:
John lowered the volume and then checks to see if the change solved the problem.
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