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Listening Quiz: Vẽ Bản Đồ Đồng Cảm Với Các Bên Liên Quan – Medium Level
Th7 25, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Nhà thiết kế trải nghiệm người dùng (UX) (English for UX Designer)
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1.
What is the main purpose of William and Sarah’s conversation?
To discuss problems with a specific app update
To plan a marketing campaign for new customers
To choose new employees for the support team
To complete an empathy map about their customers
Explanation:
They discuss empathy mapping and focus on understanding customers’ feelings, thoughts, and experiences.
2.
According to Sarah, what do customers say out loud?
They want simple and fast service
They need more new features
They are worried about confusing options
They feel frustrated with support
Explanation:
Sarah says, ‘They say they want simple and fast service.’
3.
What does Sarah say customers hear from others?
About new features but they want better support
That the app is slow
That they should try a different company
That prices will increase soon
Explanation:
Sarah says they hear about new features but want better support.
4.
What can be inferred about the customers’ experience with the app?
They prefer waiting longer for better results
They likely have some trouble using the app efficiently
They are fully satisfied and need no changes
They are mainly interested in more advertising
Explanation:
The conversation mentions the app is slow, the options are confusing, and customers want simple and fast service, which suggests the experience is not efficient.
5.
Why does William thank Sarah at the end of the conversation?
He wants to change the topic to support staff
He wants to end the meeting quickly
He appreciates her ideas for understanding customers
He agrees to hire her for a new project
Explanation:
William says, ‘Thank you, Sarah. This will help us improve,’ showing he values her input about the customers.
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Luyện tập thêm về bài học này:
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