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Listening Quiz: Giải Thích Quy Trình Khiếu Nại Và Giải Quyết Tranh Chấp – Advanced Level
Th11 16, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
How can David tell Sarah’s company about his complaint?
By filling out a claim at the end of the process
By calling, emailing, or writing a letter
By visiting an independent dispute resolution service
By asking a different team to review it first
Explanation:
Sarah says David can call, email, or write a letter to submit his complaint.
2.
What happens after David tells the company about his complaint?
He must go directly to a formal review
The company ignores it until he asks again
He has to pay for dispute resolution
The complaint is looked into quickly and fairly
Explanation:
Sarah explains that the company will look into the complaint quickly and fairly.
3.
Who checks David’s case again during a formal review?
An independent dispute resolution service
David’s first claim reviewer
A different team
Sarah herself
Explanation:
Sarah says that a different team will check the case again during the formal review.
4.
What can David do if he still disagrees after the formal review?
Go to an independent dispute resolution service
Submit another complaint by letter only
Stop the process and accept the answer
Ask Sarah to make the final decision alone
Explanation:
Sarah says that if he still disagrees after the review, he can go to an independent dispute resolution service.
5.
What can be inferred about Sarah’s explanation of the process?
She is helping David understand his options step by step
She wants David to avoid making any complaint
She is refusing to discuss the complaint
She is trying to make the process seem complicated
Explanation:
Sarah patiently explains each step, from reporting the complaint to formal review and dispute resolution, which shows she is helping David understand his options.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Nói Về Điểm Tắc Nghẽn Trong Quy Trình – Easy Level
Tiếp theo:
Tiếng Anh Thiết Kế Thời Trang: Thử Đồ Mẫu – Medium Level
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