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Listening Quiz: Quản Lý Khách Hàng Chủ Chốt Trong Thời Kỳ Bất Ổn Chính Trị – Advanced Level
Th11 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
What are William and Jessica mainly discussing?
How to hire more staff for the sales team
How to manage a key client during political unrest
How to reduce shipping costs for all customers
How to find a new warehouse for their company
Explanation:
They discuss political unrest affecting deliveries and how to keep their key client informed and supported.
2.
What will William do today?
Call the key client and explain the delays
Change the shipping routes immediately
Set up weekly update calls with the client
Prepare a report and send it by tomorrow
Explanation:
William says, ‘I will call them today and explain the delays.’
3.
What solutions do they suggest to help the client?
Offering a discount and free products
Changing shipping routes or using local warehouses
Pausing all shipments until the unrest ends
Replacing the client with another company
Explanation:
Jessica suggests alternative solutions, and William gives examples: ‘changing shipping routes or using local warehouses.’
4.
What can be inferred about Jessica’s attitude toward the situation?
She expects the political unrest to end immediately
She wants the company to respond carefully and maintain trust
She thinks they should ignore the client for now
She believes the deliveries are not important
Explanation:
Jessica repeatedly emphasizes transparency, alternative solutions, weekly updates, and staying professional, which shows she wants a careful response to maintain trust.
5.
Why does Jessica want to set up weekly update calls?
To replace the initial call with a meeting
To cancel the client’s orders more quickly
To keep the client aligned with their needs
To avoid preparing a written report
Explanation:
William says weekly update calls will ‘help us stay aligned with their needs,’ which is the reason Jessica proposes them.
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