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Listening Quiz: Quản Lý Khiếu Nại Bảo Hiểm Hàng Hóa – Medium Level
Th3 12, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
What is the main topic of the conversation?
Negotiating the price of the goods
Choosing a different shipping company
Reporting cargo damage and starting an insurance claim
Planning a new shipment schedule
Explanation:
The conversation is about damaged cargo and the documents needed to file an insurance claim.
2.
What did Michael say about the damaged shipment?
The invoice was missing from the package
The boxes were wet and some goods were broken
The shipment arrived earlier than expected
The cargo was delayed at customs
Explanation:
Michael says, ‘The boxes were wet and some goods are broken.’
3.
Which documents does Sophia ask Michael to send to the insurer?
All documents
Just the short report
Only the delivery note
Only the invoice and photos
Explanation:
Sophia says, ‘Please send all documents to the insurer.’
4.
What can be inferred about why Michael took photos right after unloading?
He planned to post the pictures online
He wanted proof of the damage for the claim
He was checking the quality of the packing materials
He needed to show the photos to the driver immediately
Explanation:
Sophia says the photos are needed for the insurance claim, so Michael likely took them as proof of the damage.
5.
How long does Sophia say the claim process usually takes?
One to three days
Two to four weeks, sometimes more
More than two months
Exactly one week
Explanation:
Sophia states that the claim process can take ‘two to four weeks, sometimes more.’
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