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Listening Quiz: Giải Quyết Tranh Chấp Lô Hàng – Medium Level
Th3 3, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên xuất nhập khẩu (English for Import Export Specialist)
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1.
What is the conversation mainly about?
A meeting to negotiate a new export contract
A plan to expand a logistics company into new markets
A discussion about a damaged shipment and how to resolve it
A review of packaging suppliers for future orders
Explanation:
Linda and John discuss a shipment problem, identify the cause of the damage, and agree on steps to resolve it.
2.
Why was the export cargo damaged?
The wrong packaging materials were used
It was loaded too quickly at the warehouse
The shipment was delayed in transit
The cargo was handled by an inexperienced driver
Explanation:
Linda says the logistics provider damaged the export cargo because they used the wrong packaging materials.
3.
What did the logistics provider offer to do after admitting the error?
Provide a discount on future shipments
Pay for the damages
Send new packaging materials
Replace the cargo immediately
Explanation:
Linda says the provider admitted the error, apologized, and said they will pay for the damages.
4.
Why does John say, ‘We should get a written agreement’?
He wants to change the shipping destination
He wants proof of the provider’s promise to pay
He is planning to cancel the shipment
He wants to end the conversation quickly
Explanation:
John suggests getting a written agreement after hearing that the provider will pay for the damages, so the promise is documented.
5.
What can be inferred about Linda’s attitude at the end of the conversation?
She thinks the provider should not be contacted again
She believes the shipment damage was unavoidable
She wants to prevent the same mistake from happening again
She is planning to ignore the problem in the future
Explanation:
Linda says she will suggest new packaging rules, which shows she wants to prevent the problem from happening again.
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