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Listening Quiz: Trình Bày Kế Hoạch Cải Thiện F&B – Advanced Level
Th1 6, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the main purpose of Paul’s presentation?
To discuss customer complaints about service
To explain a sales decline and present an improvement plan
To announce a new store location
To introduce a new employee training schedule
Explanation:
Paul reports that sales dropped by 15% and then presents several steps to improve performance, so the presentation is about the decline and the plan to fix it.
2.
What did Paul say was the main reason for the sales drop?
Lower customer visits
Delays in online orders
Higher prices on the menu
Poor staff training
Explanation:
Paul says the drop was mainly due to lower customer visits.
3.
What is one action Paul plans to take to improve sales?
Replace the entire management team
Open a second branch
Offer discounts every day
Launch a new menu with local dishes
Explanation:
Paul says the first step is to launch a new menu with local dishes.
4.
What does Mia most likely think about Paul’s plan?
She thinks the company should focus only on prices
She supports it and thinks it has potential
She believes it is unrealistic and should be canceled
She is unsure whether sales are an important problem
Explanation:
Mia responds positively to each part of the plan and clearly says, ‘I support your plan.’ This shows she thinks it has potential.
5.
How will Paul measure whether the plan is successful?
By counting new menu items sold each day
By asking staff for weekly reports
By tracking sales growth and customer feedback monthly
By comparing profits to last year only
Explanation:
Paul says they will track sales growth and customer feedback monthly.
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