Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Tranh Chấp Hóa Đơn Khi Thanh Toán – Medium Level
Th6 27, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
‹
1
2
3
4
5
›
1.
What is the conversation mainly about?
Jessica explains how to use the checkout machine.
John asks Jessica to recommend a different item.
John asks for help choosing what to buy.
John reports a billing error and Jessica fixes it.
Explanation:
John says there is a mistake on his bill, Jessica checks it, finds the error, and corrects it.
2.
Why does John think there is a mistake on his bill?
He lost his receipt at the store.
He received the wrong change at checkout.
He was charged twice for the same item.
He was charged for an item he did not buy.
Explanation:
John says, ‘I was charged twice for the same item.’
3.
What does Jessica say she will do after checking the receipt and the system?
Give John a discount on his next purchase.
Ask John to come back tomorrow.
Correct the error right away.
Call the bank to cancel the charge.
Explanation:
Jessica says, ‘I see the error here. I will correct it now.’
4.
How long does Jessica say the refund usually takes to appear?
One to two hours
Two weeks
3 to 5 business days
The same day
Explanation:
Jessica says, ‘It usually takes 3 to 5 business days.’
5.
What can be inferred about Jessica?
She thinks John is mistaken about the extra charge.
She is able to identify and fix the billing problem.
She cannot access the receipt or the system.
She is unwilling to help customers with billing issues.
Explanation:
Jessica checks the receipt and system, finds the error, and says she will correct it immediately.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Khách Sạn: Tranh Chấp Hóa Đơn Khi Thanh Toán – Medium Level
Tiếp theo:
Listening Quiz: Giải Quyết Xung Đột Nhóm – Easy Level
→