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Listening Quiz: Thuyết Trình Kiểm Toán Danh Tiếng – Medium Level
Th4 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main topic of the conversation?
A plan to launch a new product next month
A discussion of the company’s reputation audit results and ways to improve its public image
A review of employee salaries and benefits at the company
A complaint about the company’s office location
Explanation:
The conversation focuses on Mark presenting reputation audit results and recommending steps to improve customer service, online reviews, and public image.
2.
What two areas does Mark say need the most improvement?
B customer service and response time to complaints
D pricing and shipping speed
C office cleanliness and staff attendance
A product quality and advertising
Explanation:
Mark says, ‘Mainly customer service and response time to complaints.’
3.
What does Mark suggest doing to handle negative online reviews?
B Asking customers to remove them
D Paying people to write new reviews
A Ignoring them completely
C Responding politely and encouraging happy customers to post
Explanation:
Mark recommends responding politely to negative reviews and encouraging happy customers to post.
4.
What can be inferred about the company’s current reputation?
A It is perfect and needs no changes
C It is failing because there are no positive comments
D It is unknown because no research was done
B It has some strengths but also some areas that need improvement
Explanation:
Mark reports positive customer feedback, but also some negative reviews online and areas needing improvement, so the reputation has both strengths and weaknesses.
5.
Why does Laura ask, ‘Will this improve our public image fast?’
B To check whether Mark’s plan will produce results soon
A To change the subject to another topic
C To criticize Mark’s recommendations
D To ask for more details about social media ads
Explanation:
Laura is following up on Mark’s recommendations and wants to know how quickly they may improve the company’s public image.
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Listening Quiz: Trình Bày Đánh Giá Nhu Cầu Chiến Lược Chung – Easy Level
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Tiếng Anh Kinh Doanh: Giới thiệu bảng điểm hiệu suất bán hàng mới – Advanced Level
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