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Listening Quiz: Thuyết Trình Kiểm Toán Danh Tiếng – Medium Level
Th4 16, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quan hệ công chúng (English for Public Relations Specialist)
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1.
What is the main topic of the conversation?
A review of employee salaries and benefits at the company
A complaint about the company’s office location
A plan to launch a new product next month
A discussion of the company’s reputation audit results and ways to improve its public image
Explanation:
The conversation focuses on Mark presenting reputation audit results and recommending steps to improve customer service, online reviews, and public image.
2.
What two areas does Mark say need the most improvement?
D pricing and shipping speed
A product quality and advertising
C office cleanliness and staff attendance
B customer service and response time to complaints
Explanation:
Mark says, ‘Mainly customer service and response time to complaints.’
3.
What does Mark suggest doing to handle negative online reviews?
B Asking customers to remove them
C Responding politely and encouraging happy customers to post
A Ignoring them completely
D Paying people to write new reviews
Explanation:
Mark recommends responding politely to negative reviews and encouraging happy customers to post.
4.
What can be inferred about the company’s current reputation?
B It has some strengths but also some areas that need improvement
A It is perfect and needs no changes
D It is unknown because no research was done
C It is failing because there are no positive comments
Explanation:
Mark reports positive customer feedback, but also some negative reviews online and areas needing improvement, so the reputation has both strengths and weaknesses.
5.
Why does Laura ask, ‘Will this improve our public image fast?’
B To check whether Mark’s plan will produce results soon
D To ask for more details about social media ads
C To criticize Mark’s recommendations
A To change the subject to another topic
Explanation:
Laura is following up on Mark’s recommendations and wants to know how quickly they may improve the company’s public image.
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Listening Quiz: Trình Bày Đánh Giá Nhu Cầu Chiến Lược Chung – Easy Level
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Tiếng Anh Kinh Doanh: Giới thiệu bảng điểm hiệu suất bán hàng mới – Advanced Level
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