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Listening Quiz: Rà soát chất lượng dữ liệu CRM và quy trình quản lý danh mục bán hàng – Medium Level
Th1 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of Kevin and Linda’s conversation?
Improving CRM data quality and keeping the pipeline organized
Planning a marketing campaign
Hiring new sales representatives
Choosing a new customer service software
Explanation:
Kevin says they will talk about CRM data quality, and the conversation focuses on better data entry, updating the pipeline, and removing inactive deals.
2.
How often does Kevin say the pipeline should be updated?
At least once a week
Only before meetings
Every day
Once a month
Explanation:
Kevin clearly says, ‘At least once a week.’
3.
What does Kevin say should be done with old or inactive deals?
Leave them in the pipeline
Close or remove them
Send them to Linda for review
Move them to a separate system
Explanation:
Kevin says, ‘We should close or remove them to keep the pipeline clean.’
4.
What can be inferred about the team’s current CRM data?
It is updated only by Kevin
It is already perfect and does not need changes
It is used only for customer support
It may contain incomplete or incorrect information
Explanation:
Linda says the data is sometimes incomplete or wrong, and Kevin says they need to improve how they enter data.
5.
Why does Kevin ask the team to double-check customer information?
To assign more sales leads
To prepare for a product launch
To replace the weekly pipeline update
To reduce mistakes and improve accuracy
Explanation:
Kevin says to double-check customer information for accuracy, which shows he wants to reduce errors and improve data quality.
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