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Listening Quiz: Rà soát chất lượng dữ liệu CRM và quy trình quản lý danh mục bán hàng – Medium Level
Th1 20, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main topic of Kevin and Linda’s conversation?
Choosing a new customer service software
Improving CRM data quality and keeping the pipeline organized
Hiring new sales representatives
Planning a marketing campaign
Explanation:
Kevin says they will talk about CRM data quality, and the conversation focuses on better data entry, updating the pipeline, and removing inactive deals.
2.
How often does Kevin say the pipeline should be updated?
Once a month
Only before meetings
Every day
At least once a week
Explanation:
Kevin clearly says, ‘At least once a week.’
3.
What does Kevin say should be done with old or inactive deals?
Send them to Linda for review
Leave them in the pipeline
Move them to a separate system
Close or remove them
Explanation:
Kevin says, ‘We should close or remove them to keep the pipeline clean.’
4.
What can be inferred about the team’s current CRM data?
It may contain incomplete or incorrect information
It is already perfect and does not need changes
It is updated only by Kevin
It is used only for customer support
Explanation:
Linda says the data is sometimes incomplete or wrong, and Kevin says they need to improve how they enter data.
5.
Why does Kevin ask the team to double-check customer information?
To assign more sales leads
To replace the weekly pipeline update
To prepare for a product launch
To reduce mistakes and improve accuracy
Explanation:
Kevin says to double-check customer information for accuracy, which shows he wants to reduce errors and improve data quality.
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