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Listening Quiz: Xử Lý Khiếu Nại Của Khách Hàng Về Đơn Vị Điều Hành Tour – Advanced Level
Th9 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Hướng dẫn viên du lịch (English for Tour Guide)
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1.
What problem did the client report about the hotel?
The hotel was overbooked for the season.
The hotel changed its location.
The hotel was not booked correctly.
The hotel charged extra fees.
Explanation:
Emily says, ‘The client said the hotel was not booked correctly.’
2.
What other issue did the client mention besides the hotel booking?
The guide was unfriendly.
The tour was too short.
The transport was late several times.
The meals were poor.
Explanation:
Emily states that ‘the transport was late several times.’
3.
What does the client want as a result of the problems?
A refund or compensation
An apology letter only.
A different hotel room
A new tour date
Explanation:
Emily says, ‘The client wants a refund or compensation.’
4.
Why does Emily say she wanted Kevin’s advice first?
She needed help booking a new holiday.
She wanted Kevin to speak to the client directly.
She had already contacted the tour operator.
She was unsure how to handle the complaint.
Explanation:
Emily says, ‘Not yet. I wanted your advice first,’ which shows she was seeking guidance before taking action.
5.
What will Emily do next?
Write to the tour operator today.
Call the hotel to confirm the booking.
Send the client a message now.
Offer the client a full refund herself.
Explanation:
Emily says, ‘I will write to them today,’ referring to the tour operator.
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Listening Lesson
Vocabulary Flashcards and Quiz
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Flashcards và Quiz Từ Vựng: Khử Nhiễm Đổ Tràn Trong Vi Sinh Học – Easy Level
Tiếp theo:
Tiếng Anh Nội Dung Số: Trình Bày Hồ Sơ Persona Khách Hàng – Easy Level
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