Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Thuyết Trình Phân Tích Benchmark – Medium Level
Th5 30, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
‹
1
2
3
4
5
›
1.
What is the main purpose of Anna’s presentation?
To explain the company’s benchmark analysis results
To describe a customer service complaint
To announce a new product launch
To discuss a holiday schedule
Explanation:
Anna says she will show the benchmark analysis, and the conversation focuses on comparing company performance with industry standards.
2.
What does the benchmark analysis compare?
Our performance to industry standards
Employee schedules to customer requests
Training costs to shipping expenses
Sales figures to last year’s budget
Explanation:
Anna directly says that the analysis compares their performance to industry standards.
3.
Which areas show the biggest improvement?
Quality control and training
Delivery time and pricing
Speed and customer satisfaction scores
Sales and advertising
Explanation:
Anna states that their speed and customer satisfaction scores are higher.
4.
What area needs more work?
Customer satisfaction
Industry standards
Speed
Quality control
Explanation:
Anna says that quality control needs more work.
5.
What can be inferred about the company’s plan?
They plan to stop using benchmark analysis
They will lower customer satisfaction targets
They expect no change in performance
They will focus on improving weak areas through training and checks
Explanation:
Anna says they will increase training and checks to fix the problem, which implies they are focusing on improving weak areas.
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Kiểm Toán Tuân Thủ Môi Trường Tại Cơ Sở Sản Xuất – Easy Level
Tiếp theo:
Tiếng Anh Cho Đạo Diễn Phim: Đọc Kịch Bản Và Ghi Chú Nhân Vật – Medium Level
→