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Listening Quiz: Thuyết Trình Phân Tích Benchmark – Medium Level
Th5 30, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main purpose of Anna’s presentation?
To describe a customer service complaint
To discuss a holiday schedule
To announce a new product launch
To explain the company’s benchmark analysis results
Explanation:
Anna says she will show the benchmark analysis, and the conversation focuses on comparing company performance with industry standards.
2.
What does the benchmark analysis compare?
Our performance to industry standards
Employee schedules to customer requests
Sales figures to last year’s budget
Training costs to shipping expenses
Explanation:
Anna directly says that the analysis compares their performance to industry standards.
3.
Which areas show the biggest improvement?
Delivery time and pricing
Speed and customer satisfaction scores
Quality control and training
Sales and advertising
Explanation:
Anna states that their speed and customer satisfaction scores are higher.
4.
What area needs more work?
Industry standards
Quality control
Speed
Customer satisfaction
Explanation:
Anna says that quality control needs more work.
5.
What can be inferred about the company’s plan?
They plan to stop using benchmark analysis
They expect no change in performance
They will lower customer satisfaction targets
They will focus on improving weak areas through training and checks
Explanation:
Anna says they will increase training and checks to fix the problem, which implies they are focusing on improving weak areas.
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