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Listening Quiz: Bảo Vệ Giá Trị Giải Pháp Của Mình – Medium Level
Th10 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main topic of the conversation?
A complaint about customer support delays
A discussion about lowering the price of a solution and explaining its value
A plan to cancel a business contract
A training session on using a new software program
Explanation:
Mia wants a lower price, and David explains why the solution is worth its cost by describing its benefits and value.
2.
Why does David say the solution saves money?
It reduces errors and needs less support
It is priced lower than other options
It includes a free warranty for one year
It comes with extra staff assistance
Explanation:
David explains that the solution saves money because it reduces errors and requires less support.
3.
What example does David give to support his point?
A competitor raised its prices
The team received a discount on upgrades
The solution was installed in one day
A client saved 30% in the first year
Explanation:
David says that one client saved 30% in the first year.
4.
What can be inferred about Mia after David’s explanation?
She wants David to reduce the price before any further discussion
She is considering the solution and plans to discuss it with her team
She is ready to buy immediately without consulting anyone
She has decided the solution is too expensive to consider
Explanation:
Mia says, ‘Okay, I will share this with my team,’ which suggests she is considering the solution and wants to discuss it with her team.
5.
Why does David mention that cheaper options may cost more later?
To suggest that Mia should buy the cheapest option
To explain that the solution is difficult to use
To admit that his company made a pricing mistake
To warn Mia that a low price may hide higher long-term costs
Explanation:
David uses this point to defend the solution’s value and caution that a cheaper option may end up costing more later.
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