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Listening Quiz: Bảo Vệ Giá Trị Giải Pháp Của Mình – Medium Level
Th10 4, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main topic of the conversation?
A plan to cancel a business contract
A training session on using a new software program
A complaint about customer support delays
A discussion about lowering the price of a solution and explaining its value
Explanation:
Mia wants a lower price, and David explains why the solution is worth its cost by describing its benefits and value.
2.
Why does David say the solution saves money?
It includes a free warranty for one year
It reduces errors and needs less support
It comes with extra staff assistance
It is priced lower than other options
Explanation:
David explains that the solution saves money because it reduces errors and requires less support.
3.
What example does David give to support his point?
A client saved 30% in the first year
The team received a discount on upgrades
A competitor raised its prices
The solution was installed in one day
Explanation:
David says that one client saved 30% in the first year.
4.
What can be inferred about Mia after David’s explanation?
She is ready to buy immediately without consulting anyone
She wants David to reduce the price before any further discussion
She has decided the solution is too expensive to consider
She is considering the solution and plans to discuss it with her team
Explanation:
Mia says, ‘Okay, I will share this with my team,’ which suggests she is considering the solution and wants to discuss it with her team.
5.
Why does David mention that cheaper options may cost more later?
To warn Mia that a low price may hide higher long-term costs
To suggest that Mia should buy the cheapest option
To admit that his company made a pricing mistake
To explain that the solution is difficult to use
Explanation:
David uses this point to defend the solution’s value and caution that a cheaper option may end up costing more later.
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