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Listening Quiz: Sử Dụng Dữ Liệu Khách Hàng Để Bán Chéo Và Bán Nâng Cấp – Medium Level
Th7 2, 2024
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the main topic of the conversation?
Ways to design a new website for online shopping
Why product pricing should be lowered for all customers
Ways to use customer data to find cross-sell and upsell opportunities
How to train employees to answer customer feedback more quickly
Explanation:
John and Mia discuss how to use customer data to identify cross-sell and upsell opportunities.
2.
According to John, what does cross-sell mean?
Giving customers a discount on their next order
Selling related products to the same customer
Asking customers to leave product reviews
Offering a better or more expensive product
Explanation:
John explains that cross-sell means selling related products to the same customer.
3.
What should the team look at to find cross-sell and upsell opportunities?
Shipping routes and delivery times
Website colors and font size
Purchase history and product preferences
Employee schedules and store hours
Explanation:
John says to look at purchase history and product preferences.
4.
Why does John say customer feedback can help?
It tells the team which products are cheapest
It replaces the need to review purchase history
It guarantees every offer will be accepted
It shows what customers like or want more
Explanation:
John explains that customer feedback shows what customers like or want more, so it can help identify opportunities.
5.
Why should the team update customer data regularly?
To keep offers relevant
To reduce the number of customers
To avoid segmenting customers
To stop using customer feedback
Explanation:
John says regular updates keep their offers relevant.
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Listening Lesson
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