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Listening Quiz: Chia sẻ phản hồi của khách hàng với đội sản phẩm – Easy Level
Th4 28, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý kinh doanh (English for Sales Manager)
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1.
What is the main purpose of Mark and Laura’s conversation?
To compare different product pricing plans
To discuss customer feedback from lost deals and share it with the team
To train the team on reporting software
To introduce a new customer support system
Explanation:
Mark shares feedback from lost deals, and Laura says she will share the points with the whole team and add them to the roadmap.
2.
What two features did customers say were missing?
Lower price and faster delivery
Better reporting and easier setup
More colors and larger storage
Mobile access and live chat
Explanation:
Mark says customers want better reporting and easier setup.
3.
What concern did some customers have about the product?
The product was too old
The price was too high
It did not have enough support staff
It was too difficult to use
Explanation:
Mark says, ‘some think the price is too high.’
4.
Why does Laura say, ‘We should add these points to the roadmap’?
She thinks the feedback should guide future product plans
She wants to ignore the feedback for now
She wants to change the customer’s contract terms
She is asking Mark to rewrite the sales report
Explanation:
Laura responds to the feedback by suggesting it be added to the roadmap, showing she wants it used in planning improvements.
5.
What can be inferred about Laura’s attitude toward the feedback?
She is annoyed that Mark brought it up
She thinks it is useful and important
She wants to keep it secret from the team
She believes it is unrelated to the product
Explanation:
Laura says, ‘That is important,’ and she plans to share it with the whole team, which shows she values the feedback.
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