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Listening Quiz: Phổ Biến Về Hành Khách Cần Hỗ Trợ Đặc Biệt – Medium Level
Th12 1, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the main topic of Kevin and Sophia’s conversation?
How to train new airport employees
The schedule for a flight departure
How to assist passengers who need special help
The rules for checking luggage at the gate
Explanation:
Kevin says the briefing is about passengers needing special help, and they discuss wheelchairs, hearing difficulties, elderly passengers, boarding, and medical help.
2.
According to Kevin, what should staff do if a passenger needs medical help?
Ask the passenger to wait until boarding is finished
Check the passenger’s boarding pass again
Call the medical team immediately
Give the passenger extra time to board first
Explanation:
Kevin clearly says, ‘Call the medical team immediately. Do not delay.’
3.
What does Sophia say staff must do for elderly passengers?
Help them with their bags and seats
Move them to the front of the airport
Speak to them only through written notes
Let them board without checking passes
Explanation:
Sophia says, ‘We must assist them with their bags and seats.’
4.
What can be inferred about the passengers discussed in the briefing?
They are all traveling on the same flight for business
They may require different kinds of assistance
They all have the same medical condition
They do not need help with boarding
Explanation:
The conversation mentions several different needs: wheelchairs, hearing difficulties, elderly passengers, and possible medical help. This shows that the passengers may require different kinds of assistance.
5.
What does Kevin tell the staff to do when boarding these passengers?
Give them extra time and clear instructions
Have them wait outside until everyone else boards
Rush them to keep the schedule on time
Ask them to board without their passes
Explanation:
Kevin asks, ‘Should we offer extra time to board?’ and then answers, ‘Yes, give them extra time and clear instructions.’
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