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Listening Quiz: Quy Trình Bồi Thường Sau Chuyến Bay Bị Trễ – Advanced Level
Th1 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
How to book a new flight on the airline website
Why Olivia was late for work
How to choose between cash and a voucher for a ticket purchase
How Robert can apply for compensation after his flight delay
Explanation:
The conversation focuses on the steps Robert must take to apply for compensation after a delay, including the form, required details, deadline, and payment options.
2.
Where can Robert get the claim form?
By calling the travel voucher office
From the airplane cabin crew
From Olivia at the airport desk
By downloading it from the airline’s website
Explanation:
Olivia says, ‘You can download it from our website.’
3.
What information does Olivia ask Robert to include in the claim form?
His flight details and ticket number
His passport number and seat preference
His home address and phone number
The names of the airport staff he spoke with
Explanation:
Olivia specifically tells him to include ‘your flight details and ticket number.’
4.
What can be inferred about Robert’s situation?
He has already submitted the claim form
He is unsure whether he qualifies for compensation
He has chosen a travel voucher instead of cash
He missed the deadline to apply
Explanation:
Robert asks, ‘What can I do about this?’ and Olivia replies that he may be eligible for compensation, which suggests he is unsure whether he qualifies.
5.
What does Olivia say about the time limit for applying?
He must apply within 30 days of his flight
He must apply within two weeks of the delay
He must apply before leaving the airport
He can apply anytime during the year
Explanation:
Olivia says, ‘please apply within 30 days of your flight.’
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Đánh Giá Rủi Ro Quốc Gia Cho Việc Gia Nhập Thị Trường – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Cải Thiện Trải Nghiệm Khách Với Dịch Vụ Concierge Mới – Advanced Level
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