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Listening Quiz: Responding to a Client About a Competing Pitch – Medium Level
Th11 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên đầu tư (English for Investment)
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1.
What did the other bank promise Emily in its offer?
Lower fees and faster service
24/7 support with real people
Personalized service and trust
A full comparison by email
Explanation:
Emily says the other bank promised lower fees and faster service.
2.
How does Kevin describe his company’s customer support?
It requires no email follow-up
It focuses on faster service only
It is cheaper than other banks
It is available 24/7 with real people
Explanation:
Kevin says, ‘We offer 24/7 support with real people.’
3.
What is the main topic of the conversation?
Kevin is introducing a new employee to Emily
Emily is asking Kevin for a loan
Emily is planning to close her account immediately
Kevin is comparing his bank’s offer with another bank’s pitch
Explanation:
The conversation centers on Emily receiving another bank’s offer and Kevin responding by explaining his bank’s benefits.
4.
What can be inferred about Emily after hearing Kevin’s explanation?
She is upset that Kevin contacted her
She has already chosen the other bank
She is no longer interested in comparing offers
She wants more information before deciding
Explanation:
Emily asks Kevin to send details after hearing about the offer, which suggests she wants more information before making a decision.
5.
What will Kevin do next?
Call the other bank to cancel their offer
Lower the fees immediately
Email Emily a full comparison
Meet Emily at the bank in person
Explanation:
Kevin says, ‘I will email you a full comparison,’ so that is the next action he states.
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