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Listening Quiz: Cải Thiện Trải Nghiệm Khách Với Dịch Vụ Concierge Mới – Advanced Level
Th9 1, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main purpose of the new concierge service?
To increase room prices for guests
To replace the front desk staff entirely
To reduce hotel staffing costs
To improve the guest experience for leisure travelers
Explanation:
Olivia says the service aims to enhance the guest journey for leisure travelers, which is the main purpose of the service.
2.
How can guests contact the concierge service?
By email only
By calling a local tour office
Through a mobile app or in person at the front desk
Through the hotel restaurant
Explanation:
Olivia states that guests can contact the concierge through a mobile app or in person at the front desk.
3.
What kind of dining help will the concierge provide?
It will suggest restaurants based on guest preferences
It will reserve only hotel dining tables
It will provide cooking lessons for guests
It will offer free meals to all guests
Explanation:
Olivia explains that the concierge will suggest restaurants based on guest preferences.
4.
What can be inferred about the hotel’s approach to guest service?
It wants to offer a basic, no-frills stay
It plans to focus only on business travelers
It is trying to give guests more personalized and convenient support
It expects guests to handle all bookings themselves
Explanation:
The service includes personalized recommendations, quick assistance, 24/7 access, and multiple contact methods, which suggests the hotel wants to provide more personalized and convenient support.
5.
Why does James ask whether the service will increase revenue?
He is asking about staff salaries
He wants to cancel the concierge rollout
He wants to confirm that the new service may benefit the hotel financially
He is concerned that the concierge will be too expensive for guests
Explanation:
James asks about revenue because he is interested in whether better guest experiences could lead to more bookings and financial benefits for the hotel.
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Listening Lesson
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Trước đó:
Tiếng Anh Khách Sạn: Cải Thiện Trải Nghiệm Khách Với Dịch Vụ Concierge Mới – Advanced Level
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Flashcards và Quiz Từ Vựng: Post-Implementation Review of New Collaboration Platform – Advanced Level
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