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Listening Quiz: Giải Quyết Khiếu Nại Phòng Ồn Ào – Easy Level
Th3 11, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
A request for room service at breakfast time
A discussion about planning a hotel banquet
A complaint about a noisy hotel room and a possible room change
A discussion about elevator repairs in the hotel
Explanation:
David complains that his room is too noisy, and Emma offers to move him to a quieter room.
2.
Where is David’s room located?
On the top floor
Far from the elevator
Next to the lobby
Near the elevator
Explanation:
David says, ‘Room 305, near the elevator.’
3.
What does Emma say she will do next?
Give David a refund immediately
Send housekeeping to David’s room
Call the elevator technician
Check availability and call David soon
Explanation:
Emma says, ‘I will check availability and call you soon.’
4.
What can be inferred about David?
He is satisfied with the elevator noise
He has already moved to another room
He wants a quieter place to sleep
He is calling to cancel his reservation
Explanation:
David says he cannot sleep because his room is very noisy, and he agrees that moving to a quieter room would be great.
5.
Why does Emma mention that the elevator can be loud sometimes?
To explain a possible cause of the noise in David’s room
To say the elevator is being repaired
To suggest the hotel is fully booked
To tell David to use the stairs
Explanation:
Emma responds to David’s complaint by noting that the room is near the elevator, which can be loud sometimes.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Flashcards và Quiz Từ Vựng: Thảo Luận Rủi Ro Ngoại Hối Và Chiến Lược Phòng Ngừa – Easy Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Phỏng Vấn Trở Lại Làm Việc Sau Nghỉ Vì Căng Thẳng – Medium Level
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