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Listening Quiz: Quản Lý Thông Báo Mất Điện – Advanced Level
Th4 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the conversation mainly about?
Booking rooms for new guests
Responding to a hotel power outage
Training staff for restaurant service
Planning a hotel renovation project
Explanation:
The speakers discuss a power outage at the hotel and how to inform guests, coordinate departments, and keep everyone safe.
2.
How long does the maintenance team say the power outage will last?
All day
About one hour
Until tomorrow morning
About two hours
Explanation:
Emma says, ‘The maintenance team says about two hours.’
3.
What does Daniel ask Emma to do about the restaurant?
Serve only cold meals
Close it for the night
Prepare for no electricity
Move guests there
Explanation:
Daniel says, ‘tell the restaurant to prepare for no electricity.’
4.
Why does Daniel tell Emma to arrange staff to assist immediately?
Because guests may need help if the elevators are stopped
Because the kitchen is too busy with dinner orders
Because the hotel is preparing for a meeting
Because the maintenance team needs extra workers
Explanation:
The conversation says the elevators are stopped, so staff assistance is needed to help guests.
5.
What will Emma do next after the conversation?
Repair the elevators herself
Check if the emergency lights are working
Open the hotel restaurant
Call the kitchen right away
Explanation:
Emma says, ‘I will check if they are working,’ referring to the emergency lights Daniel mentioned.
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