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Listening Quiz: Xử Lý Khiếu Nại Của Khách VIP – Advanced Level
Th3 1, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý khách sạn (English for Hotel Manager)
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1.
What is the main topic of the conversation?
A complaint from a VIP guest about a room problem
A discussion about staff schedules for the day
A discussion about planning a company party
A request to book a new conference room
Explanation:
Michael and Emily discuss a VIP guest who is unhappy because the room’s air conditioning is not working well.
2.
What is wrong with the VIP guest’s room?
The room is not ready yet
The windows are broken
The room is too small
The air conditioning is not working well
Explanation:
Michael says the issue with the room is that the air conditioning is not working well.
3.
What solution has already been offered to the guest?
A discount on the room
A move to another room
A free airport ride
A meal in the restaurant
Explanation:
Michael says they have offered to move the guest, but the guest wants a better solution.
4.
What can be inferred about Mr. Johnson?
He is the guest’s travel agent
He is the guest’s assistant
He is the hotel’s security guard
He is likely the general manager
Explanation:
Emily says she will inform Mr. Johnson immediately after suggesting they call the general manager, so Mr. Johnson is likely the general manager.
5.
Why does Emily say she will inform Mr. Johnson right now?
To let him know the guest has already left
To get help handling the serious complaint
To ask him to cancel the guest’s reservation
To invite him to dinner with the guest
Explanation:
Emily says they should call the general manager immediately and that she will inform Mr. Johnson right away because the complaint is serious and needs quick action.
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Listening Lesson
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Trước đó:
Tiếng Anh Thiết Kế Đồ Họa: Giải Thích Sự Khác Biệt Độ Phân Giải Ảnh – Medium Level
Tiếp theo:
Tiếng Anh Quản Lý Nhân Lực: Tích Hợp Giá Trị vào Hiệu Suất và Tuyển Dụng – Easy Level
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