Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Trình bày các chỉ số dịch vụ khách hàng – Medium Level
Th8 13, 2024
—
bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý chuỗi cung ứng (English for Supply Chain Manager)
‹
1
2
3
4
5
›
1.
What is the main topic of the conversation?
A presentation of customer service performance results
A complaint about poor office conditions
A plan to launch a new product
A discussion about hiring new managers
Explanation:
James says he will share customer service metrics, and the conversation focuses on satisfaction, response time, complaints, and goals.
2.
What is the current average response time?
5 hours
4 hours
3 hours
6 hours
Explanation:
James states, ‘The average response time is now 4 hours.’
3.
By how much did customer satisfaction increase from the previous month?
3%
1%
5%
10%
Explanation:
James says the customer satisfaction score is 85% and that it is ‘a 5% increase from the previous month.’
4.
What can be inferred about the company’s recent changes?
They stopped measuring complaints
They are unhappy with all of this month’s results
They likely made improvements that helped customer service results
They plan to reduce staff next month
Explanation:
James says they added more staff and improved training, and the results improved, so it can be inferred that these changes likely helped.
5.
What goal does James mention for next month?
80% satisfaction and 5-hour response time
85% satisfaction and 4-hour response time
90% satisfaction and 3-hour response time
95% satisfaction and 2-hour response time
Explanation:
James says, ‘We aim to reach 90% satisfaction and 3-hour response time.’
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Tiếng Anh Cho Kĩ Sư Phần Mềm: Giới thiệu một thành viên mới trong đội – Medium Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Đánh Giá API Của Nhà Cung Cấp Generative AI – Easy Level
→