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Listening Quiz: Cập Nhật CRM Sau Các Cuộc Gọi Khách Hàng – Easy Level
Th11 3, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What does Mia remind William to add to the CRM?
The meeting location
The probability
The invoice amount
The client’s phone number
Explanation:
Mia says, ‘Remember to add the probability too.’
2.
What probability does William say he will set?
80 percent
60 percent
50 percent
70 percent
Explanation:
William says, ‘Yes, I will set it to 70 percent.’
3.
What are William and Mia mainly discussing?
How to schedule a new client meeting
How to write a sales proposal
How to train a new employee
How to update the CRM after a customer call
Explanation:
The conversation centers on updating the CRM after William’s call, including next steps, probability, and notes.
4.
What can be inferred about Mia’s attitude toward CRM updates?
She believes they should be done right away
She prefers not to include notes
She thinks they are unnecessary after calls
She only wants updates at the end of the week
Explanation:
Mia says, ‘Always update CRM right after calls,’ which shows she believes updates should be done immediately.
5.
Why does Mia say notes help?
They replace the need for CRM updates
They help remember important details
They make the call shorter
They help close sales immediately
Explanation:
Mia says, ‘Notes help us remember important details.’
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