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Listening Quiz: Yêu Cầu Giảm Giá Vào Phút Chót – Medium Level
Th7 7, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Chuyên viên quản lý khách hàng (English for Account Executive)
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1.
What is the main purpose of the conversation?
To complain about a delayed order
To discuss changes to Kevin’s company website
To negotiate a discount in exchange for social media promotion
To arrange a product return for Jessica
Explanation:
Jessica asks for a discount, and Kevin agrees to give it if she posts about the company on social media today.
2.
How much discount does Jessica hope to get on her order?
20 percent
5 percent
10 percent
15 percent
Explanation:
Jessica says, “I hope for 15 percent off.”
3.
What does Kevin ask Jessica to do in exchange for the discount?
Call him back tomorrow
Share her order on social media
Pay for shipping in advance
Write a review on the company website
Explanation:
Kevin says, “Can you share your order on social media?”
4.
How should Jessica send proof that she posted about the company?
By mail
By email screenshot
By text message
By phone call
Explanation:
Kevin tells her, “Send a screenshot to my email.”
5.
What can be inferred about Jessica after hearing Kevin’s offer?
She already posted before the conversation began
She accepts the agreement and plans to act quickly
She wants a refund instead of a discount
She is unwilling to help the company
Explanation:
Jessica says, “I will post now” and “I will do that right away,” which shows she accepts the deal and plans to act immediately.
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