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Listening Quiz: Tạo Đội Nhóm An Toàn Về Tâm Lý Trong Bộ Phận Áp Lực Cao – Advanced Level
Th3 6, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý nhân lực (English for Human Resources Manager)
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1.
What is the main topic of the conversation?
How to improve sales by increasing pressure on workers
How to reduce customer complaints in a store
Why the department needs more staff immediately
How to create a psychologically safe team in a stressful department
Explanation:
Mia and Mark discuss psychological safety and ways to build it in a high-pressure department.
2.
According to Mia, what does psychological safety mean?
Team members should avoid talking about problems
Team members feel safe to share ideas and mistakes
Team members must agree with every decision
Team members are rewarded for working alone
Explanation:
Mia directly says psychological safety means team members feel safe to share ideas and mistakes.
3.
What does Mia say leaders must do to help build psychological safety?
Show respect and listen carefully to everyone
Avoid discussing failures
Give employees more time off
Set stricter rules for communication
Explanation:
Mia says leaders must show respect and listen carefully to everyone.
4.
What can be inferred about the team if they begin celebrating small wins together?
The team will probably avoid learning from mistakes
The team will likely feel more pressure to perform perfectly
The team will stop needing open communication
The team will likely build morale and feel less stressed
Explanation:
Mia says celebrating small wins will boost morale and reduce pressure, so the team would likely feel better and less stressed.
5.
What do Mark and Mia plan to do next?
Change the department’s leadership team
Hold open talks in their next meeting
Rewrite the department budget
Take a long break from work
Explanation:
Mark says, ‘Let’s start with open talks in our next meeting,’ which states their next planned action.
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Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
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Trước đó:
Tiếng Anh Khách Sạn: Đề Xuất Cung Ứng Bền Vững Cho Tiện Nghi Khách Sạn – Advanced Level
Tiếp theo:
Flashcards và Quiz Từ Vựng: Cấp Phép Chéo Để Giải Quyết Tranh Chấp Bằng Sáng Chế – Medium Level
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