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Listening Quiz: Cải Thiện Sự Hài Lòng Của Khách – Easy Level
Th5 6, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thực phẩm và đồ uống (English for Food and Beverage Manager)
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1.
What is the conversation mainly about?
A hotel is preparing for a holiday event.
A hotel is changing its room prices for next month.
A hotel is discussing ways to improve guest satisfaction.
A hotel is planning a new advertising campaign.
Explanation:
Anna and Paul discuss survey results showing low guest satisfaction, then plan actions to improve room cleanliness and food quality.
2.
What problem did Anna say the guests had with the rooms?
The rooms were not cleaned well enough.
The rooms were too expensive.
The rooms were too noisy.
The rooms were too small.
Explanation:
Anna says, ‘Guests are not happy with room cleanliness.’
3.
What did Anna suggest doing about the cleaning staff?
Giving the cleaning staff a bonus
Hiring new cleaning staff immediately
Training the cleaning staff again
Reducing the number of cleaning staff members
Explanation:
Anna says, ‘I suggest training the cleaning staff again.’
4.
What will Anna prepare for the kitchen team?
A list of guest complaints to post
A schedule for the staff meetings
A new menu
A report
Explanation:
Paul says, ‘Let’s set a meeting with the kitchen team,’ and Anna replies, ‘I will prepare a report for them.’
5.
What can be inferred about Paul and Anna’s goal?
They want to make guests happier by fixing the main problems.
They want to ignore the survey results for now.
They are only focused on room cleanliness, not food.
They plan to replace the kitchen team immediately.
Explanation:
They discuss the survey problems and agree on steps to improve both cleanliness and food quality, showing they want to make guests happier.
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