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Listening Quiz: Phân Tích Benchmarking Cạnh Tranh Về Chỉ Số Hiệu Suất Digital – Advanced Level
Th5 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Quản lý thương mại điện tử (English for E-commerce Manager)
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1.
What is the main purpose of Kevin and Emma’s conversation?
To compare their company’s digital performance with competitors and identify areas for improvement.
To announce a new advertising campaign for Instagram.
To explain how to create a benchmarking report from scratch.
To discuss a customer service problem on the website.
Explanation:
They review benchmarking results across several digital metrics, note strengths and weaknesses, and decide to focus on improvements.
2.
Which digital metric is lower than competitors by 10%?
Website traffic
Conversion rates
Cost per click
Social media engagement
Explanation:
Kevin says, “Our engagement is lower by 10%.”
3.
Which platform has the highest engagement for their company?
Instagram
Facebook
Twitter
YouTube
Explanation:
Kevin states that Instagram has the highest engagement for them.
4.
What can be inferred about the company’s paid advertising?
It is more efficient than competitors because it costs less per click.
It is not mentioned in the report at all.
It has the highest bounce rate of all their channels.
It is performing worse than competitors and needs a major overhaul.
Explanation:
Kevin says their cost per click is 20% lower than competitors, and Emma says that saves budget. This supports that their paid advertising is more efficient.
5.
What will Kevin do next according to the conversation?
Rewrite the company website immediately
Contact the main competitor for a partnership
Prepare a plan for the improvements
Launch a new Instagram campaign
Explanation:
Kevin says, “I will prepare a plan for these improvements.”
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