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Listening Quiz: Thuyết Trình Bản Đồ Quy Trình Hiện Tại – Easy Level
Th9 26, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Thương Mại (English for Business)
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1.
What is the conversation mainly about?
Discussing the current state process map for customer orders
Training a new warehouse employee
Comparing different shipping companies
Planning a marketing campaign for new products
Explanation:
The speakers discuss the main steps shown in Mark’s current state process map for handling customer orders.
2.
What happens after the customer order is received?
It is packed in the warehouse
It is delayed for review
It is checked for accuracy
It is immediately shipped to the customer
Explanation:
Mark says that after the order is received, the order is checked for accuracy.
3.
Where is the order sent after it is checked for accuracy?
Back to the customer
To the accounting department
To Olivia for approval
To the warehouse for packing
Explanation:
Mark explains that after checking the order, it is sent to the warehouse for packing.
4.
What does the map show about delays?
It focuses only on shipping delays
It does not include packing
It shows the ideal flow without delays
It shows several delay points
Explanation:
Mark states that the map shows the ideal flow without delays.
5.
What can be inferred about Olivia’s reaction to Mark’s explanation?
She thinks the process map is too complicated to use
She understands the process more clearly after hearing it
She wants to cancel the shipping step
She believes the warehouse step should be removed
Explanation:
Olivia says, ‘This helps us understand the process clearly,’ which shows she better understands the process after Mark’s explanation.
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