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Listening Quiz: Kế Hoạch Cắt Giảm Chi Phí Mà Không Cắt Nhân Viên Tuyến Đầu – Advanced Level
Th5 15, 2025
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bởi
Anna Phạm
trong
Tiếng Anh Y Tế
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1.
What is the main purpose of Mia’s plan?
To reduce costs without cutting frontline staff
To increase staff numbers across all departments
To delay savings until after a full year
To replace customer service with automation
Explanation:
Mia says her new cost reduction plan avoids cutting frontline staff completely and focuses on reducing costs through efficiency.
2.
What technology will Mia’s team use for routine tasks?
Automation
Online surveys
Video conferencing
Data entry software
Explanation:
Mia specifically says, ‘we will use automation for routine tasks.’
3.
How soon does Mia expect to see cost savings?
Within six months
After two years
Within one month
After one year
Explanation:
Mia states, ‘We expect savings within six months.’
4.
What can be inferred about the plan’s effect on customer service quality?
It will improve because staff can focus on key tasks
It will likely get worse because staff will be busier
It will depend only on customer complaints
It will stay exactly the same
Explanation:
Mia says customer service quality will improve because staff can focus on key tasks.
5.
What does Mia say is the main risk of the plan?
Higher customer complaints
Loss of frontline staff
Slow technology adoption
Too much extra training
Explanation:
Mia identifies ‘the main risk is slow technology adoption.’
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