Chuyển đến phần nội dung
Luyện Nghe Tiếng Anh Chất
Tiếng Anh Chuyên Ngành
Listening Quiz: Kế Hoạch Cắt Giảm Chi Phí Mà Không Cắt Nhân Viên Tuyến Đầu – Advanced Level
Th5 15, 2025
—
bởi
Anna Phạm
trong
Tiếng Anh Y Tế
‹
1
2
3
4
5
›
1.
What is the main purpose of Mia’s plan?
To delay savings until after a full year
To reduce costs without cutting frontline staff
To increase staff numbers across all departments
To replace customer service with automation
Explanation:
Mia says her new cost reduction plan avoids cutting frontline staff completely and focuses on reducing costs through efficiency.
2.
What technology will Mia’s team use for routine tasks?
Data entry software
Online surveys
Video conferencing
Automation
Explanation:
Mia specifically says, ‘we will use automation for routine tasks.’
3.
How soon does Mia expect to see cost savings?
Within one month
After one year
Within six months
After two years
Explanation:
Mia states, ‘We expect savings within six months.’
4.
What can be inferred about the plan’s effect on customer service quality?
It will improve because staff can focus on key tasks
It will stay exactly the same
It will depend only on customer complaints
It will likely get worse because staff will be busier
Explanation:
Mia says customer service quality will improve because staff can focus on key tasks.
5.
What does Mia say is the main risk of the plan?
Slow technology adoption
Too much extra training
Loss of frontline staff
Higher customer complaints
Explanation:
Mia identifies ‘the main risk is slow technology adoption.’
Previous
Check
Next
Finish
Reset
Luyện tập thêm về bài học này:
Listening Lesson
Vocabulary Flashcards and Quiz
←
Trước đó:
Listening Quiz: Tư Vấn Khấu Hao Thuế Cho Chi Tiêu Vốn – Medium Level
Tiếp theo:
Tiếng Anh Du Lịch: Đặt Lịch Trình Chuyến Bay Phức Tạp – Easy Level
→