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Listening Quiz: Xử Lý Hành Khách Gây Rối – Easy Level
Th12 4, 2024
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bởi
Anna Phạm
trong
Tiếng Anh dành cho Tiếp viên hàng không (English for Flight Attendant)
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1.
What is the conversation mainly about?
A disagreement between a passenger and a flight attendant about behavior on the plane
A discussion about a flight schedule change
A request to serve food and drinks on a flight
A plan to announce delays to passengers
Explanation:
Sophia tells Kevin to calm down and lower his voice because he is disturbing others, while Kevin argues and refuses to follow the rules. The main focus is their conflict about his behavior on the plane.
2.
Why does Sophia say Kevin must lower his voice?
Because he is speaking too quickly
Because the plane is about to land
Because he has lost his ticket
Because his loud voice disturbs other passengers
Explanation:
Sophia says, ‘Your loud voice disturbs others,’ which is the reason she gives for asking him to lower his voice.
3.
What does Sophia say will happen if Kevin continues his behavior?
The plane will be delayed for an hour
Other passengers will leave the plane
Kevin will be given a refund
The flight must be stopped
Explanation:
Sophia says, ‘If you continue, we must stop the flight.’ This directly states the consequence of continuing.
4.
What can be inferred about Kevin from his responses?
He is the pilot of the flight
He does not agree that he has done anything wrong
He is willing to follow the rules immediately
He wants to apologize to Sophia
Explanation:
Kevin says, ‘I do not care about rules’ and refuses to lower his voice, which shows he does not accept that he is behaving badly.
5.
Why does Sophia say, ‘No, it is a rule’?
To show that she is unsure what to do next
To ask Kevin to speak more loudly
To explain that she is not trying to scare Kevin, but to state a policy
To apologize for interrupting the flight
Explanation:
Kevin asks, ‘Is that a threat?’ and Sophia answers, ‘No, it is a rule.’ She is clarifying that her statement is based on policy, not intimidation.
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