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Listening Quiz: Phương Pháp Xử Lý Sự Cố Mạng – Easy Level
Th3 21, 2025
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bởi
Anna Phạm
trong
Tiếng Anh dành cho công nghệ thông tin (English for IT)
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1.
What is the main purpose of Sophia’s conversation with Kevin?
To teach a step-by-step network troubleshooting method
To explain how to fix a single device problem
To compare different network repair tools
To discuss the history of computer networks
Explanation:
Sophia says she will teach Kevin network troubleshooting and then explains the steps: identify the problem, gather information, test the connection, try simple fixes, and escalate if needed.
2.
What does Sophia say Kevin should ask first when identifying the problem?
What is not working and when it started
Which engineer should be called
Who installed the network devices
How many users are online
Explanation:
Sophia specifically says to ask what is not working and when it started.
3.
Which of the following does Sophia mention as part of gathering information about the network?
The names of all employees
The weather outside
The company’s budget
IP addresses and device status
Explanation:
Kevin asks, ‘Like IP addresses and device status?’ and Sophia confirms, ‘Yes, exactly.’
4.
What should Kevin do if a simple fix does not solve the problem?
Replace all network devices
Escalate the issue to a senior engineer
Restart the entire office
Ignore the problem and wait
Explanation:
Sophia says to try simple fixes first, like restarting devices, and if that does not work, escalate the issue to a senior engineer.
5.
What can be inferred about Sophia’s troubleshooting method?
It requires Kevin to know advanced programming
It avoids checking network devices
It focuses on random trial and error
It uses a gradual process from basic checks to higher-level help
Explanation:
Sophia presents an ordered process: identify the problem, gather information, test step by step, try simple fixes, and then escalate if needed. This shows a gradual approach from basic checks to more advanced help.
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Listening Lesson
Vocabulary Flashcards and Quiz
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